Updated: 08 November 2021
We are committed to safeguarding the privacy of our website visitors, product users, and service users. This policy applies where we are acting as a data controller with respect to the personal data of website visitors and users.
Personal and Non-Personal Information
We collect both personal information and nonpersonal information from you through our products, services, and websites, from third parties, and from offline communications.
“Personal information” is information that personally identifies you and allows us to contact you on or offline, such as your name, email address, postal address, telephone numbers, fax numbers, account numbers, and financial information.
“Non-personal information” is information that does not identify you as a specific person or allow us to contact you, such as demographic information (geographic location, profession, language preference), technical information (browser, operating system, Internet navigation data), and other similar categories of information.
Collection of Information
Information you provide to us. We receive personal and nonpersonal information from you when you create an account; create login credentials; email, call, or send us postal mail; submit any webform on our website; interact with us through social media platforms; download, activate or access a product or service; or submit a support request.
- Website Usage Data: We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics, Google Tag Manager, Google Search Console, Webflow, and Hubspot. This usage data may be processed for the purposes of analyzing and improving our website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
- Product Usage Data: We may process data about your use of our products. The usage data may include your length of use, frequency of use, feature selection, file size, file type, and product tier, as well as information about the patterns of your use. We use third party analytics services such as Mixpanel, Segment and Unity3D Analytics to help us analyze how users use the product and enhance your experience. Where required by applicable law, the basis for this processing is consent.
- Account Data: We may process your account data. The data may include your name, email address, industry, company name, location, and your access to hardware. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
- Enquiry Data: We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of offering, marketing, supporting, and selling relevant goods and/or services to you. The legal basis for this processing is consent.
- Customer Relationship Data: We may process information relating to our customer relationships, including customer contact information. The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
- Transaction Data: We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website, products, and business.
- Notification Data: We may process information that you provide to us for the purpose of subscribing to our email notifications, newsletters, and/or product education campaigns. The notification data may be processed for the purposes of sending you the relevant notifications, articles, tips, and/or newsletters. Where required by applicable law, the basis for this processing is consent.
Supplemental information. We may supplement personal information you provide to us or that we collect from you with information from third-party sources that we deem credible. These may include ZoomInfo (https://www.zoominfo.com/about-zoominfo/privacy-center), Clearbit (https://clearbit.com/privacy), and Hubspot (https://legal.hubspot.com/privacy-policy). This usage data may be processed to ensure our records are accurate, to personalize our marketing efforts or to customize or enhance products or services offered to you. Where required by applicable law, the basis for this processing is consent.
Cookies and other automatic data collection tools. When you access our websites and services through a browser, application, or other client, or when you communicate with us through e-mail or webforms, our servers automatically collect and record certain information. These tools help make your visit to our website easier and more efficient by recognizing you when you return and providing you with a customized experience. The Wild and its service providers may use automatic data collection tools such as cookies, embedded web links, and other technologies to collect information. These data collection tools collect standard information from your browser such as browser type, browser language, and the website address you came from when you visited our website. They may also collect information about your Internet Protocol (IP) address, navigation data (such as the pages you view and the links you click), and the date and time of your visit or request. You can read the full policy here: Cookies and Tracking Notice.
Payment Information. We use a third-party payment processor, Chargebee, to handle all payments made by you. The Wild does not collect, store or process credit card information. Like all third-party service providers, our payment processor vendor is independently responsible for the personal information you share and while The Wild has chosen partners with trusted security and compliance practices, we cannot guarantee that our payment processor will be error-free. You can find information about our payment services providers' security and compliance practices at https://www.chargebee.com/security/.
Children's Privacy. We do not knowingly collect any personal information from children aged 12 years old and under. In some jurisdictions, notification, prior written permission or other verifiable parental consent may be required of a parent or guardian for children from 13 to 17 years of age to provide information to us.
Use of Information and Content
We may use your personal information in the following ways:
- to deliver a product or service you have requested.
- to contact you.
- to provide you with product registration, activation, and customer support.
- to allow you to create an account and log-in credentials, personal profiles and upload or share Content.
- to conduct surveys in order to provide better products and services to you.
- to send you information about The Wild, our products and services, targeted marketing, and promotional offers, subject to your communication choices.
- to send you information from other companies about their products and services, subject to your communication choices.
- to send you operational communications, product or service notices communicating actions you should take regarding a product or service.
- to allow you to use a “tell a friend,” “forward to a friend,” or similar features that forward information you select to another individual. Note that if you invite or are invited to use The Wild, we typically store all invitee contact name and email address, however in all cases we will use referral email address and contact name (if applicable) for the sole purpose of sending a one-time email on your behalf.
- to customize and improve our products, services, content, and marketing.
- to personalize your overall experience with The Wild, our websites, products, and services.
- to ensure the use of our products and services is licensed and in compliance with applicable law.
- to send push notifications to your mobile device to communicate with you about our service. You can choose to disable such notifications via the settings in the app at your discretion.
- for any related purpose that you would reasonably expect, such as general administrative functions.
We may aggregate personal information in a manner that makes it non-personal information, removing portions of the information that identify you as a specific person. For example, we may aggregate the zip code information of our customers to better understand the usage of our products and services. We may use aggregated or other non-personal information for any purpose, including sharing it with third parties. If we combine personal information with non-personal information, we treat the combined information as personal information.
It is our policy to protect your Content and personal information against unauthorized access or release. However, we cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to us you do at your own risk. We recommend that you use unique numbers, letters and special characters in your password and not disclose your password to anyone. If you do share your password or personal information with others, you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately notify us at email@example.com and change your password.
In addition, we have procedures that limit The Wild’s employees and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to such information. Our corporate security policies lay out strict requirements for processing personal data pertaining to customers, prospects, business partners and employees. It meets the requirements of the European Data Protection Directive and ensures compliance with the principles of national and international data protection laws in force all over the world.
Sharing of Personal Information and Content
We may share your Content and personal information within The Wild for purposes of data processing or storage and to guide decisions about products, services, and communications. We do not rent, sell, or otherwise disclose your Content or personal information to third parties, unless we have your permission to do so or except under the following circumstances:
- File codes. For certain products, you will have the option to create file-specific or folder-specific codes for your Content that can be freely shared and used in the Scope mobile application to connect and view the specific Content file. These codes allow any person to access and view your files and we do not encrypt or otherwise protect access to your Content in our software.
- Compliance with law. We may disclose your Content and personal information to comply with applicable laws, legal processes, subpoenas or court orders, and/or to establish or exercise our legal rights or defend against legal claims, or as otherwise required by law (including laws outside your state or country or other jurisdiction of residence).
- Enforcement of rights and protection. We may disclose Content and personal information and other information available to us when we believe, in our sole discretion, disclosure is necessary or appropriate in order to investigate, prevent, or take action regarding: illegal activities; suspected fraud; intellectual property protection matters; threats to the safety of any person; violation of our terms of service or end user license agreements. Please refer to our Copyright Policy in our EULA for more information on how we handle allegedly infringing Content.
- Merger, acquisition, bankruptcy and other transactions. If The Wild should merge with another company, file for bankruptcy, or sell or reorganize some part or all of its business, we may disclose your personal information to prospective or actual purchasers. We may also share personal information about you with our lawyers, accountants, bankers, consultants and other advisors in connection with such transactions.
If you publicly share or post any of your Content or personal information, please remember that the information you provide may be made available to others, and can be accessed and read by other users. The Wild has no responsibility for any Content or information you disclose in any public forums.
If we intend to post comments, endorsements or reviews which contain your personal information, we will ask your permission before doing so.
Transfer of personal information
We have offices in the United States. The European Commission has made an “adequacy decision” with respect to the data protection laws of this country. Transfers to the United States will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en..
Retention and deletion of Content and personal information
Third party sites
We may offer links to third party sites or provide social media features through our products, services, and websites that allow you to share information with your social networks and to interact with The Wild on social media platforms. Your use of these other sites and platforms may enable them to collect data from you and place their own files on your computer (including cookies and other data collection technologies). The Wild does not control third party sites and is not responsible for the privacy practices of third parties. You should review the privacy policies and settings of all websites or services that you visit.
Preferences, choices, and rights
Please help us ensure the personal information we maintain about you is accurate, complete and up to date. You may have the right under applicable laws to access the personal information that The Wild keeps for you, on request to The Wild, except in certain limited circumstances (for example, where an applicable law requires us to deny such access).
You can use the links provided below or contact us by email or postal mail to request access to your personal information.
Account profile. You can access and update your The Wild account profile by logging into our desktop app and navigating to My Profile.
Marketing preferences. You can access and update our personal information and preferences, or unsubscribe from IrisVR marketing communications, using the unsubscribe instructions in communications you receive. Note that you will still receive certain communications regarding your account and The Wild products that convey information about our services, and you cannot opt out of such communications as they are necessary to provide our products and services.
CA Residents. California residents may choose to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes or choose to opt out of such disclosure. Our policy is not to disclose personal information collected online to a third party for directing marketing without your approval. To make a request or to opt out at any time, please contact us firstname.lastname@example.org. It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes.
Your rights if you are an individual within the European Union (EU). In this section, we have summarized the rights that you have under the General Data Protection Regulation (GDPR). Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is:
- consent; or
- that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us using the contact information below.
You can contact us via email at email@example.com. Please include your contact information, the name of the The Wild website, product, communication, or other service about which you are contacting us, and a detailed description of your specific request. We will comply with your request as soon as reasonably practicable.
Our Data Protection Officer can be reached at firstname.lastname@example.org.