Troubleshooting

Recently Added

I can't enter a space

I have controller input issues

My model is flipped on its side when importing

I can't access my BIM 360 content

Recently Updated

I have controller input issues

My model is flipped on its side when importing

I can't enter a space

I can't access my BIM 360 content

I can't access my BIM 360 content

Reconnecting your BIM 360 account to access content

My model is flipped on its side when importing

Fixing Z-axis alignment

I can't enter a space

Server issues can prevent space access

I have controller input issues

Desktop viewer spins in circles, controller thumb-sticks get stuck

I see a black screen when I open the app

Troubleshooting screen scaling issues